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Programme Assurance

Delivering a seamless online experience across markets.

The manner in which customers experience your brand should promote consistently high levels of engagement. From managing business expectations and gathering requirements to architecting user flows, we partnered with the global mobile giant in making this possible for its latest set of online services.

ITHR took the lead in documenting and defining business requirements across various operating countries whilst simultaneously building internal stakeholder buy-in. From there our experienced deployment teams were able to work with and consult to the internal delivery teams in testing and implementing a phased roll-out.

The project went on to establish a new benchmark for online delivery, something we at ITHR are extremely proud of.